Right of return
Effective date: December 25, 2023
At bestcyclingwear.com, our goal is to provide our valued customers with high quality products and exceptional service. We understand that sometimes you may need to request a refund or exchange. This Refund and Exchange Policy describes the process and guidelines for returning items purchased on our website and can be found at info@bestcyclingwear.com. We recommend that you read this policy carefully to fully understand the process.
Refund and Exchange Eligibility: To be eligible for a refund or exchange, the following conditions must be met:
Items must be in original condition, unopened and unused.
Refund or exchange requests must be submitted within 30 days of receipt of the item.
Personalized or personalized items can only be returned if they are damaged or defective upon receipt.
Refund or Exchange Request Process: To initiate a refund or exchange request, please follow these steps:
Please contact our customer service at info@bestcyclingwear.com and provide your order number and the reason for your refund or exchange request.
Our team will guide you through the necessary steps and issue you a refund or exchange authorization number (RAE), if applicable.
Pack the items securely and ensure that they are in their original packaging and contain all accompanying materials and accessories.
Affix the RAE number (if applicable) to the outer packaging.
Ship items to the return address provided by our customer service team.
Shipping and Return Responsibility: Unless the item arrives damaged, defective or in the wrong condition, the customer is responsible for the shipping costs associated with returning the item for a refund or exchange. In this case, we will provide you with a prepaid return label.
Processing and timing of refund: Once we have received and evaluated the returned item, we will initiate the refund process within 7 business days. Refunds will be processed through the original payment method used at the time of purchase. Please note that processing times may vary depending on the payment provider.
Damaged or defective items: If you receive a damaged, defective or incorrect item, please contact our customer service department immediately. We promise to resolve issues promptly by offering an exchange or full refund (including associated shipping costs).
Item Exchange: We currently do not offer direct item exchange. If you wish to exchange an item, you must initiate a return and then place a new order on our website.
Cancellation policy for orders: If you wish to cancel your order, please contact our customer service as soon as possible. If the order has not been processed or shipped, we will do our best to accommodate your request.
Contact Us: If you have any questions or concerns about our refund and exchange policies or related procedures, please feel free to contact us at info@bestcyclingwear.com.
Last updated: December 25, 2023